blog.milesfranklin.com / Andrew Hoffman / February 29th, 2016
As you can imagine, we have seen a lot in 27 years of business – encompassing bull, bear, and “sideways” markets alike. In fact, most of our sales team – including our Co-Founder, David Schectman – started brokering Precious Metals in the early 1980s. Thus, when you call Miles Franklin, you will assuredly speak to someone who not only understands the myriad issues facing Precious Metal investors; but has, on average, more than 25 years of experience.
Throughout the years, dozens – if not hundreds – of competitors have come and gone. Some, due to the pressures of bear markets; some, poor management; some, inadequate financing; and others, shady – and at times, illegal – business practices. Given how difficult it is selling Precious Metals to a paper-centric society; where prices are suppressed by the government; and anti-gold propaganda ubiquitous; the fact that we’ve survived and thrived should tell you all you need to know about our work ethic, business principles, and perseverance. In fact, we are one of just 27 U.S. Mint approved bullion dealers; and since opening our doors in 1989, have not had a single registered complaint. Not at the Better Business Bureau – where we have an A+ rating. Not in internet chat rooms. Not anywhere. We have traded more than $5 billion of metal over that time – the vast majority, client purchases; and during that time, have never lost a package or payment, coming or going. No one has accused us of low-balling sellers; bait-and-switching buyers; or peddling “numismatics” to boost margins, at the expense of our clients. And I assure you, they never will.
Let’s face it, in an industry where product is commoditized, we must differentiate ourselves with superior service. However, mere hand-holding is itself a commodity, so we have done everything in our power to differentiate further, on a variety of fronts. That said, the most valuable service we can provide is peace of mind; as let’s face it, Precious Metals are, in nearly all cases, big ticket purchases. Thus, when you send us a wire, or write us a check, you are trusting that we will not only uphold our fiduciary duty, but do so in a manner that never leaves you doubting yourself – or our ability, and willingness, to give you what you ask for, when you want it. Such “peace of mind,” in and of itself, is a major reason why Miles Franklin’s clients are so loyal; and why, as the majority of our competitors closed their doors, ours remain as wide open as ever.
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Thanks to BrotherJohnF